Newsletter archive | October 2016 download online

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Read the latest news about developments and innovations to improve your customer experience.

OCTOBER NEWSLETTER 2016

Dear customer,
As part of our continuous development programme, this month sees the introduction of our new upgraded packaging designed to deliver your A4 label sheets in perfect condition. By keeping the sheets protected from accidental abrasion, dust, humidity, light and curling. All of the elements that prevent optimum print performance, or the ease of application for printed labels.

New Packaging for A4 Label Sheets - Bags

For smaller quantities of A4 label sheets e.g. up to 100 sheets of matt-white paper labels (WTP) and slightly fewer sheets of other thicker label face-stocks, we have designed an attractive, white "grip seal" low density Polyethylene (LDPE) bag, with an anti-tamper serration to open upon delivery. The labels are kept flat within the bag and protected by a 3mm cardboard insert that helps to maintain the flatness of the label sheets. Once the serrated strip is removed from the bag, the labels can be accessed by opening the "grip seal" and removing the number of sheets required and resealed after use to protect the labels from damage.

Biodegrading & Recycling: With advances in research, it is now possible through various non-chemical treatments to quickly and significantly degrade LDPE, lessening the negative environmental impact and the material can also be recycled for reuse.

New Packaging for A4 Label Sheets - Boxes

For larger quantities of A4 sheet labels c. 250 sheets of WTP we have designed an innovative new box that protects labels and facilitates ease of access, via a "drop-down" lower section of the box opening, as shown in the diagrams below.

The label sheets are also sealed in a thin inner Polypropylene polymer (CPP) bag with an "easy-tear" opening. This provides additional protection and assists with maintaining the flatness of the label sheets in the box. Once sealed in the protective inner bag the labels are placed into the new cardboard box packaging and the box shrink wrapped for additional protection in transit. Upon receipt of your labels and removal of the outer shrink wrapping, open the upper lid of the box and pull down the lower section to remove the top of the serrated inner bag to access the label sheets and simply close again once the labels are removed, retaining the sheets in a clean, dust free, flat condition.

Biodegrading & Recycling: The thin inner CPP inner bag degrades from exposure to heat and UV radiation, such as that present in sunlight and the outer shrink wrap is a degradable Polyolefin, designed to retain functionality as a commodity plastic for the required service life but degrade to non-toxic end products in a disposal environment. The cardboard box itself is both biodegradable and recyclable.

DRY EDGE SHEETS
Optimised for high speed printing

Our new look "Euro" style A4 sheets are proving very popular with customers, since the introduction earlier this year and we continue to increase the number of label shapes and sizes offered in this format.

The introduction was in response to customer frustrations with the problems sometimes caused by the industry term "wet edge" on sheets of labels when printing, caused by pressure on the label sheets leaching small amounts of adhesive onto the printer rollers.

To remedy this we have introduced our new "Dry Edge Sheets" in all materials on A4 sheets, as standard. Although relatively new to the UK, edge trimming of sheets has been a standard for label manufacture in Europe for some while now and significantly improves the print performance and on full sheets of A4 assists the label peel from the release liner, without the need for "back cuts" in the release liner.

Direct Thermal Labels

In response to popular demand we have been steadily increasing the range of labels available within our direct thermal range and now have one of the most comprehensive ranges available, including paper and Polypropylene face-stocks, paper with protective coatings, coloured papers and permanent, removable and freezer adhesives.

TEP Direct Thermal White Paper/Permanent Adhesive
TER Direct Thermal White Paper/Removable Adhesive
TEFP Direct Thermal White Paper/Freezer Adhesive
TSP Direct Thermal White Semi-Top Coated Paper/
Permanent Adhesive
TEPO Direct Thermal Orange Paper/Permanent Adhesive
TERO Direct Thermal Orange Paper/Removable Adhesive
TEPY Direct Thermal Yellow Paper/Permanent Adhesive
TERY Direct Thermal Yellow Paper/Removable Adhesive
TWPP Direct Thermal White Polypropylene/Permanent Adhesive

The orange and yellow coloured papers, are proving very popular with retailers , requiring eye—catching labels printed with variable information for offers and promotions. In addition to the plain labels we can also supply pre-printed direct thermal labels with your brand image, or design. Just upload the artwork when placing your order on the website and we will do the rest. It could not be simpler!

LIVE CHAT
Now you can contact us online

It's always been our mission to deliver the best possible support to our customers, which is why we introduced yet another way you can easily get in touch with us –Live Chat!

Using Live Chat means you don't have to call us to get an instant response, or wait for a reply like you would over email.

Our objective is to answer all Live Chat requests in under 60 seconds, so within a minute you'll be talking to a real member of our customer care team (not a bot), who will be able to answer your questions in real-time.

Live Chat is available Monday to Friday from 08:30 to 05:00; outside of those hours you can of course still contact us by leaving a message on, using the enquiry form on the website, or email as normal.

Customer Care

The introduction of "live chat" is just one of many service improvements we'll be making over the coming months on our website, to make it even easier to order labels and bring your design ideas to reality.

Your views matter to us, so please let us know your experience of using our website by emailing customercare@aalabels.com

Customer Care

01733 588390

customercare@aalabels.com

www.aalabels.com

Consumer cancellation rights

Please note that nothing in these terms will apply to exclude or limit your rights, where they apply, under the Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 which set out certain rights, including a right to cancel certain Orders within 14 days.

These Regulations, and this section of our terms, only apply where you are purchasing as a consumer, and not where you are purchasing in connection with any business, trade or profession.

To exercise your right to cancel, you must notify us of this within 14 days after the day on which you receive the goods or the last instalment of them (if sent by multiple deliveries).

You can cancel by email: customercare@aalabels.com or telephone 01733 588390, or by post to AA Labels, 23 Wainman Road, Peterborough, Cambridgeshire, PE2 7BU, United Kingdom. You may use the model cancellation form here, but it is not obligatory. Please ensure that any notice clearly confirms that you are exercising this right and confirms your name, address, the details of the order (such as the order number and date of order) and contact details for you.

If you do exercise this right, you need to return the goods to us at your cost within 14 days of the date of the cancellation notice. We will then reimburse to you (by the same method used to pay for the goods) the price of the goods to which cancellation notice relates. This includes any standard delivery charges that we made when sending the goods to you in the first place, but not the costs of any more expensive method of delivery that you may have asked for.

Until the goods are returned to us you must keep possession of them and take reasonable care of them. Please note that we can deduct from any reimbursement the loss in value of any goods if you do not return them within the 14 day return period or if they have been lost or damaged as a result of you not taking reasonable care of them.

Your right to return goods does not apply to orders for goods made or modified to your specification or which you or anyone else authorised by you has used. Please note that our supply of labels to your order, such as your choice of shape, sizing, pattern or materials, is a supply of goods to your specification as these items are made specifically on your request and are not supplied from existing stock. Accordingly you do not have the right to cancel under the Regulations.

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october 2016 Newsletter Archive

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